03-12-2020
06:27
- last edited on
03-14-2020
07:12
by
JuanJoFitbit
03-12-2020
06:27
- last edited on
03-14-2020
07:12
by
JuanJoFitbit
I live in central time zone. I recently went to eastern time zone and back. When I came back, my Fitbit time stayed in eastern time. I have tried multiple times to restart it, and have also turned it off for a few hours, and when I turn it back on, it's still in eastern time. I have also tried resyncing it with my app, but it hasn't worked. Is there something else that I can do to get the time fixed on it? Thanks.
Moderator edit: updated subject for clarity
03-14-2020 07:12
03-14-2020 07:12
@Apleki, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.
Regarding the time zone issues that your Fitbit Versa is experiencing, I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.
I'd like you to try one more workaround that has been helpful for this type of issues. Try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data. Finally, setup your Versa from scratch and see if the issue gets fixed.
Keep me posted on the outcome.