Touch screen doesn't work properly-Versa

[mindymkoo]

The touch to wake option on my Fitbit verse never works properly. I always have to touch the screen at least three times before it turns on. I use this feature, rather than the auto screen wake, because it conserves battery life. However, it gets really annoying when it does not work properly. 

I have tried shutting it down completely, and it did not solve the issue. I have also tried tapping the band under the screen, which I saw suggested in another post, and even when I do that I have to tap at least three times. 

Moderator edit: added label

Moderator edit: updated subject for clarity

[aux]

It helps to know that it doesn’t check for screen touch, but for movement from tapping it. If you tap a little harder, it should work better.