help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Touch screen stopped working after firmware update to 32.70.8.0

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-10-2020 10:59

‎06-10-2020 10:59

I updated my Versa over the last week and I noticed that the touchscreen stopped working. I tried a factory reset but the issue persists. Prior to updating the firmware, it was working fine. I reached out to support and they could only give me a 25% discount because my watch is out of warranty. I really don't want to buy a new watch especially since I've had it for a little over a year and because it seems like the issue is with the firmware update. Is there a way to downgrade the firmware to a previous version?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-10-2020 12:51

‎06-10-2020 12:51

I have a versa lite and this also just happened to mine.  I just held the button till the screen went black. It came back on on its own and works just fine. good luck. 

Best Answer
0 Votes