Tracked exercise results showing pace instead of calories burned

[sofijomac]

Anyone know how to alter the Versa setting for this? My Blaze used to show calories burned in all settings eg. weights and yoga. I don't want the pace results - I don't move!! This surely is being investigated by FitBit as I don't really want to be editing all my exercises and deleting the real results every day! 

Moderator edit: Subject for clarity 

[ARobinson]

Yeah this is super annoying. It bugged me with the generic “workout” on the Blaze, but to have this as an issue with Circuit Training, Weights, etc on the Versa is garbage. Makes me want to return the Versa I got for Christmas and get a Garmin.

[TheMrs.17]

This is disgusting especially for us that love fitbit and decided not to go to other devices. I upgrade and this is the result smh.

[Kvergin]

It seems this issue still hasn’t been resolved. I received a new Fitbit Versa for Chritmas and all of my logs example: Bootcamp, Spinning, workouts are showing a pace and distance when they are irrelevant because I’m not tracking that. Is there any current information available for this being addressed? 

[ARobinson]

I don’t think they’ve addressed it. Same on Versa for Christmas. Quite frankly I want to return it and go back to my Blaze.

[normstan]

Same issue after 'upgrading' from a Blaze to Versa. Looking at the numerous comments it looks to be a recurring issue that has not been resolved by Fitbit...which is disappointing...

[lyssfitz]

I'm noticing this on the ios app and my Versa too. I noticed that this thread started way back in September last year but still no fix - why is this taking so long/ why is it so hard just to change the display settings? It's a major problem when the whole point of the device/ app is to give you a means to track your data but it's showing displaying irrelevant data.

Wondering has anyone used any third-party phone apps that do a better job at displaying Fitbit data?

[TheMrs.17]

Why isn’t fitbit replying to the thread? This is a serious issue. Are iOS users not as important as android?!

[Dmiller428]

Give them 1 star in the App Store!!!

Sent from my iPhone

[RGPargy]

OMG this is so friggin annoying!! I love my Versa but this part of the app bugs the hell out of me!  I also got a Versa for christmas and have given my Charge 2 to my daughter so cant go back to that! 

Come on FITBIT!! At least give us some input instead of ignoring us?! 

[nicoleproudft]

@TheMrs.17 this is also an issue on Android. 

[Dmiller428]

Give them 1 star in the Android App Store too

Sent from my iPad

[normstan]

I don't get the silence on this from Fitbit. Normally their customer service is second to none in my experience (1 replacement Flex band/1 replacement Charge HR/3 replacement Blaze).Lots of potential purchasers look at online reviews - I may highlight a few of the issues in the comments sections of the better known YouTube channels such as dcrainmaker and rizknows...

[Via-k]

I’m getting this on my iOS !  Help!

[TheMrs.17]

There isn’t any help. Fitbit has don’t nothing about it, including not responding to post.

[ctedd001]

is there a timeframe for this issue to be fixed?  I just changed to a versa to get better information  and  its  annoying having pace showing instead of calories. 

[Cvintson]

It has been months since this was brought up. Why has it not been fixed?

[Amyjo0610]

I just got the Versa for my birthday. It annoys me that it tracks pace for every single exercise. It this getting fixed? I updated to the Versa from my Charge. Maybe I should return the Versa and switch back? 

[ARobinson]

I’m going with NO, it’s not going to get fixed. This was an issue with the Blaze, but only when the generic “workout” was selected. I’m irritated as heck with it, but too late to go back to my Blaze now. 

[AndreaFitbit]

It's good to see new faces around @Cvintson, @Amyjo0610 and @ARobinson. Welcome! I'll be glad to assist you with your pace recorded for exercises and it shouldn't.

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

Let me know if you have more questions and thank you for visiting the forums. 

[ARobinson]

Andrea, my problem with this is that it was also a glitch on the Blaze. When I used the generic “workout” it logged pace, rather than calories. I called, listed on message boards, etc. never got fixed. That was over two years ago. And now the versa has this same glitch for ALL workouts logged. It seems like a step backwards. If previous trackers can log correctly, why can’t a new one do the same? Seems to me like Fitbit doesn’t really care about their customers, or what they want. Because I DO NOT CARE what my pace is when I lift weights, do yoga or Pilates, or do circuit training. Literally the only exercise I’ve had NOT log pace was a walk. LOL seems like Fitbit has their stuff flip-flopped.  As for me, it will be my last Fitbit and I’ll be switching to something that gives me information that I can use without having to it for it. I know the calorie burn is in the details, but, quite frankly I don’t want to have to dig for it. It’s annoying. And the fact that this STILL is an issue just shows the lack of respect Fitbit has for their customers. Should have went with the Garmin.