Tracker not found

[TaniaAschid]

What does the message "tracker not found" means? How can it be fixed? 

[SteveH]

It's basically a problem with the phone communicating via bluetooth with the fitbit.

I would try restarting your phone and then restarting your fitbit using this procedure:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

[SunsetRunner]

If I reboot or shut down my fitbit versa will it lose my data that I have not yet synced?

[SteveH]

@SunsetRunner a restart or shutdown is safe. Fitbit say:

"Restarting your device turns it off and on without deleting any activity data."

taken from Help article: How do I restart my tracker?