help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trouble placing an order

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-12-2020 15:10

‎11-12-2020 15:10

Is anyone else having trouble placing an order online? I have checked with my bank and everything should be fine but the website refuses to take my payment and none of the customer service reps are able to help me fix the issue.

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-12-2020 16:16

‎11-12-2020 16:16

Hi @B-A-B  why not call Fitbit directly USA: call (877) 623-4997

 

You were going to Fitbit.com to order, right? So many scam sites out there right now.

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

Best Answer
3 REPLIES 3

‎11-12-2020 16:16

‎11-12-2020 16:16

Hi @B-A-B  why not call Fitbit directly USA: call (877) 623-4997

 

You were going to Fitbit.com to order, right? So many scam sites out there right now.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎11-13-2020 15:11

In response to Odyssey13

‎11-13-2020 15:11

Yes. Straight off of the website... apparently it's because of the new update they did on their system. I am no longer allowed to purchase them with a wellness card. I am so sad about it but it is what it is I guess.

Best Answer
0 Votes

‎11-14-2020 09:28 - last edited on ‎11-02-2024 11:59 by Fitbit Moderator

In response to B-A-B

‎11-14-2020 09:28 - last edited on ‎11-02-2024 11:59 by Fitbit Moderator

@Odyssey13 Thank you for your assistance on the thread. 

@B-A-B Welcome to the Fitbit Community. Thank you for letting us know what you're experiencing when trying to order from the Official Fitbit Store. 

In order to provide you with the correct troubleshooting, please let me know the error message you're getting when ordering. Also, clarify if by "Wellness Card" you're referring to the Fitbit Premium? 

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer