Troubles setting up a Fitbit Versa Lite

[Nesso]

My son was gifted a Versa lite, a factory reset was performed on the watch before it was given to him, I am now having problems setting up the watch, on an iPhone 6.

When I go to install a new device it says it needs a firmware update, once started it gets to 100% updating then won’t go any further, then it says update failed...The watch switches between the start up screen to a white Fitbit diamond, 

Any advice to set up the watch. I have tried resetting Bluetooth, reinstalling Fitbit app...

Thank you

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Nesso, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the setup issues that your Versa Lite has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. We;d like to know if the issue got resolved and your Versa Lite could be set up properly.

Looking forward to your response.