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Txt message notification not working

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‎01-10-2020 16:47

‎01-10-2020 16:47

All of a sudden my text notifications are not coming through to my Fitbit.

I have already done some research and have tried everything to fix this.

 

Is it due to the latest update? Please help I reply on these notifications 

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‎01-10-2020 17:41

‎01-10-2020 17:41

Hi @daynafit , if you want help, mention the phone you're using! Regards kuzibri

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‎01-10-2020 17:53

In response to SunsetRunner

‎01-10-2020 17:53

Samsung s10!
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‎01-10-2020 17:58

In response to daynafit

‎01-10-2020 17:58

Hi @daynafit , besides iPhone users who have this problem after the update of Apple to iOS 13, I noticed that some Android users, mainly Samsung users (Tizen layer), also suffer from the same problem. But, the reason is different: it's caused by the recent update to the newest Firmware Version 70.7.14. Fitbit is aware of this problem and is working on a fix. regards kuzibri

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