Unable To Set-Up Versa

[ScotJim]

Received a new Versa as a birthday gift.

2 Android phones (Fitbit apps) can not find it.

1 Windows Laptop (Fitbit app) can not find it, but the Bluetooth is detecting it.

Never had this issue with my fitbit Blaze. Its been several days of trying, reading guides, re-trying, etc. Ready to give up now.

Any thoughts?

If not, I'm just going to send it back to Amazon as a dud and use the money to get something else.

[JuanJoFitbit]

Hi @ScotJim, welcome to our Fitbit Community. I'm sorry to hear about the setup issues that your Fitbit Versa has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved.

If you haven't returned your watch, please try the troubleshooting steps that are listed in this help article, under the subject "Troubleshooting steps for all Fitbit devices" and see if the issue gets fixed.

Keep me posted on the outcome.