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Versa stops receiving notifications

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‎07-07-2020 13:21 - last edited on ‎08-19-2020 05:24 by Fitbit Moderator

‎07-07-2020 13:21 - last edited on ‎08-19-2020 05:24 by Fitbit Moderator

I have troubles with my Versas notification service. I've had My Versa Lite for 4 months now and i can receive my notifications only for one day, and then i have to delete the app and start again. The app is notifying me " The notification service is not running, restart your phone". Phone restarting is not helping. I have a Android phone. Where might be the problem?

 

 

Moderator edit: updated subject for clarity

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‎08-19-2020 05:23

‎08-19-2020 05:23

Hi @EveV, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it's not receiving notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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