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Unable to change clock face - Versa 2

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‎10-19-2020 12:04 - last edited on ‎10-19-2020 19:44 by Fitbit Moderator

‎10-19-2020 12:04 - last edited on ‎10-19-2020 19:44 by Fitbit Moderator

I am unable to install any clock face on my Versa 2.

 

Moderator Edit: Clarified subject

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‎10-19-2020 19:44

‎10-19-2020 19:44

Hi @dkline, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you and further investigate, can you please elaborate? Do you receive an error message when trying to change the clock face? Are you trying to install a third-party one or a Fitbit original? When was the first time you experienced this situation and how many times since then? Which phone are you using with your Versa 2? More information will be appreciated so we can move on. 

 

I'll be waiting for your reply.

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‎10-19-2020 21:13

In response to RicardoFitbit

‎10-19-2020 21:13

The date on the clock on my Versa 2 was two days off. I was unable to reset the date to the correct day so I did a factory reset. Now I have lost the ability to install any clock face of any kind. The face of the tracker remains blank. I am able to pair the tracker with my computer, but not with my iPhone.


Sent from my iPhone
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