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Unable to complete firmware update process

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‎07-28-2020 09:05 - last edited on ‎07-28-2020 19:24 by Fitbit Moderator

‎07-28-2020 09:05 - last edited on ‎07-28-2020 19:24 by Fitbit Moderator

New versa lite will not Complet update firmware. Just goes On Without Any error message. 

 

Moderator Edit: Clarified subject

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‎07-28-2020 19:24 - last edited on ‎07-15-2025 05:39 by Fitbit Moderator

‎07-28-2020 19:24 - last edited on ‎07-15-2025 05:39 by Fitbit Moderator

Hi @Stianm, welcome to the Community Forums!

Thanks for bringing this to our attention. To fix this, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward and try the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

Please keep me posted.

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‎07-30-2020 06:09

In response to RicardoFitbit

‎07-30-2020 06:09

Hi again, the fitbit was new out of the box so firmware no was not available. It worked when connecting to a Mac.
Strange this SW... tested?
Thanks

/Stian Myhre
+47 90200072
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