Versa loses time and it won't sync

[waynerichardson]

Hi

There are 2 problems I have with my versa 2

1/ For 2 months now my fit bit versa has been loosing time (about 2 hours per day) I plug it again to the computer and the right time comes up only to loose time again. I have reset it as it says in Utube but nothing seems to work.

2/ i am having trouble with it connecting with my phone on Bluetooth

I have always been happy with my fit-bits this is my 4th one I have bought always buying the better the better model am I wasting my time here a should i throw it away.

It is about a year old and very annoying

your help would be appreciated.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @waynerichardson, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa is not syncing to your phone and it doesn't keep the correct time. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch for the next 24 hours and see if the issues get fixed.

Keep me posted on the outcome.