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Unable to contact Support through chat.

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‎05-30-2019 17:52 - last edited on ‎05-31-2019 12:06 by Moderator Alum

‎05-30-2019 17:52 - last edited on ‎05-31-2019 12:06 by Moderator Alum

I can't seem to access the live chat for some reason?

Getting this error. i got disconnected and now i can't talk to live support.

Is this down for anyone else?

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎05-31-2019 12:09

‎05-31-2019 12:09

Hello @Looing I hope you're doing well, it's nice to see you around the Fitbit Community. 

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to reach out to you and ask you if you're still getting this message when trying to contact our Support Team through chat. If you are, please try this link instead. 

 

Now, if you would like us to assist you through the Forums, please reply to us with as many details as possible about the situation you're experiencing, we'll be happy to help. 

 

Again, thanks for your participation in the Forums, have a great day! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer

‎06-10-2019 10:42

In response to MarcoGFitbit

‎06-10-2019 10:42

Hi MarcoGFitbit,

 

me and my wife have the same issue. And the link you provided didn't help.

 

If you want to take a look at my thread it's here:

https://community.fitbit.com/t5/Fitbit-com-Dashboard/quot-Sorry-the-page-is-following-a-different-tr...

Best Answer

‎01-12-2022 09:09

In response to MarcoGFitbit

‎01-12-2022 09:09

When I try to live chat with support it takes me to this page, tried on 2 different laptops with safari and chrome 
https://myhelp.fitbit.com/s/errorpage?language=en_US

Best Answer