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Unable to erase email notification

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‎12-13-2019 23:35 - last edited on ‎12-18-2019 18:44 by Fitbit Moderator

‎12-13-2019 23:35 - last edited on ‎12-18-2019 18:44 by Fitbit Moderator

I have an email notification which will not clear. Didn't have a problem until a few days ago. The original email has long since been deleted from my email inbox but the notification still shows on my watch, despite numerous attempts to clear all messages.

 

Moderator edit: Subject for clarity

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‎12-18-2019 18:43 - last edited on ‎08-16-2025 15:13 by Fitbit Moderator

‎12-18-2019 18:43 - last edited on ‎08-16-2025 15:13 by Fitbit Moderator

Hi @Richard65, It's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delayed reply.

Seems odd that an email notification cannot be deleted from your device, thanks for troubleshooting this prior to posting. If you haven't already done so, I suggest you to try the following steps to restart your device:

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Keep me posted.

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