Unable to get Notifications on Versa.

[umarriaz]

Hi,

I am using Samsung A5 mobile phone and I identified that after some hours Fitbit App stop sending mobile notifications (e.g. call info or text messages) to Versa.

And if I restart my mobile it start working again for sometime but after that I need to restart mobile again or I need to restart Bluetooth connection or sync the device from Fitbit Mobile App.

Please let me know what is the issue. I believe the issue is not with Versa. Also I have checked all the app settings (it is setup for sync 24 hours basis) and also Fitbit App is working in background.

Regards,

Umar 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @umarriaz thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. 

Please note that Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
• For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
• You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
  • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Restart your device.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

Please give these steps a try and keep me posted in case you need anything else. 

[umarriaz]

Thank you @MarcoGFitbit for your detail reply. I tried all the steps (2 times) but still with same problem. I can view notifications on my Fitbit but after sometime they stop working and if I just open Fitbit App then notifications are again start appearing on Versa but again after sometime they stop working.

I checked Fitbit tested mobile devices and found Samsung A5 is not in the list 😞 I think this is the reason of not giving appropriate results.

Again thank you very much for your detailed response.

Regards,

Umar

[MarcoGFitbit]

Hello @umarriaz I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have let us know you've already tried the troubleshooting steps provided earlier. 

Please note that many Android phones, like yours have all the hardware requirements to be a supported device but are currently not on our list of supported devices. This means that we have not tested it for compatibility and added it to the list yet. For the time being, we don't have an specific date or time-frame of when is going they will be listed as compatible. 

While these devices has all the specifications to be compatible and are currently working with the Fitbit app, it's possible to come across some issues along the way. I appreciate your understanding while we work to improve this experience. 

In the meantime, what we can try is to set up your Versa as a new device to reset the connection between the phone and your watch. Note that none of the information already stored in your account will be deleted when you set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Please give this a try and let us know how it goes!