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Unable to get a clock face

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‎07-23-2019 17:26

‎07-23-2019 17:26

Unable to select a clock face. It keeps saying install failed 

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‎07-23-2019 17:51 - edited ‎07-23-2019 17:51

‎07-23-2019 17:51 - edited ‎07-23-2019 17:51

@Debmilby - Please make sure your phone is nearby and in wifi range, then try again 

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‎07-23-2019 19:03

‎07-23-2019 19:03

Experiencing same issue. WiFi connected, Bluetooth connected, versa nearby, tried restarting my cell as well. It’s been almost 24hrs since I’ve had a clock face. 

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‎07-24-2019 03:44

In response to Samanthajean121

‎07-24-2019 03:44

I had to do a factory reset and then I was only able to get 1 simple clock. I can’t choose any bitmoji or specialty kind . Still not happy

Sent from my iPad
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‎07-24-2019 04:25

In response to Samanthajean121

‎07-24-2019 04:25

Since the reset did not work - on the phone and on the Versa - you should contact Support. Please let us know how it is resolved. 

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