Unable to install Sp02 clock faces in versa 2

[caustav]

I got my fitbit today.

My fitbit mobile app version is 3.43 and versa 2 fitbit firmware version is 35.70.8.0. But still when I try to install SpO2 Signature clock faces, I see the Select button is greyed out with a message stating app version or firmware version has to be up to date.

Can you confirm am I running older versions of software or firmware in either of them ?

[MarkMM]

@caustav When it's brand new, you have to wait up to 72 hours for another firmware update notification.

[caustav]

I still have not got the required update after setting the device more than 72 hours. I do not know when will the update come to my device ? Is there anything that I can do now.

[MarkMM]

Maybe try chat support? Normally users get the update within a few days. Maybe something is off.