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Unable to set up Versa 2

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‎02-19-2024 07:36 - last edited on ‎02-20-2024 12:06 by Fitbit Moderator

‎02-19-2024 07:36 - last edited on ‎02-20-2024 12:06 by Fitbit Moderator

My Versa 2 is showing hexcode for date on my Versa 2. I have done everything hard reset unlinked and relinked. It gives me the 4 digit code than says taking too long to pair. The app also says must have app to run in the actual app.

 

Moderator edit: clarified subject.

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‎02-20-2024 12:05

‎02-20-2024 12:05

Welcome to the community forums @Dawnsversa.

Thank you for sharing the details regarding this situation with your Versa 2. 

Please confirm that you have been following the requirements listed in this help article in order to set up the device correctly. 

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