Unable to setup Versa 2

[Raza160]

I have previously connected a fitbit to my phone successfully but I am having trouble setting up the versa 2. When I go to set it up and select the versa, my phone pops up a white  screen then goes straight back to the main page. I can go to the steps to set up all other fit-bit devices but the versa 2. It just does nothing. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Raza160, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[Raza160]

Thank you so much, these articles did help me a lot to find information i was looking for before. I believe my issue might be i am using a older android device, I am going to try switching phones and I will let you know how it goes.