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Versa Black screen and not charging

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As of yesterday my fitbit died around 2pm with a 100% at 10am. I've tried all the resets and cleaned the point of contact with the charger and watch and still no luck.  I look at the app and it saids the battery is empty.  It's unresponsive any help would be much appreciated.

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Hold left and bottom right button for 10 seconds. Then leave to charge for at least 2 hours

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