help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup Versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-19-2020 20:02 - last edited on ‎09-20-2020 19:53 by Fitbit Moderator

‎09-19-2020 20:02 - last edited on ‎09-20-2020 19:53 by Fitbit Moderator

I noticed about 3 days ago, I wasn't receiving any notifications on my Versa 2. Then yesterday, I noticed in the app on my phone that it hadn't synced any activity since Wednesday (3 days ago). I unpaired the device on my phone to try to pair it again and it won't connect at all. I used the Fitbit app to add device to no avail. I've tried restarting the Versa 2, restarting my phone, deleting and reinstalling the app, nothing is working! I'm so frustrated, please help!

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-20-2020 19:53

‎09-20-2020 19:53

Hi @hob1, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which phone are you using? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes