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Versa Lite connection difficulties with Samsung Note 9

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‎09-20-2020 10:15 - last edited on ‎09-20-2020 20:20 by Fitbit Moderator

‎09-20-2020 10:15 - last edited on ‎09-20-2020 20:20 by Fitbit Moderator

My versa lite wont connect to my phone so I can't update even if its sitting next to my phone, ever since the last update

 

Moderator Edit: Clarified subject

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‎09-20-2020 20:20

‎09-20-2020 20:20

Hi @isuth, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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