Unable to setup Versa

[sjmarshall34]

The last few days my FitBit Versa would not sync. I searched the forum and did all he troubleshooting steps I could find. Made sure Android was updated. Restarted bluetooth, watch and phone (multiple times). Updated FitBit app on Android. Still wouldn't sync. Then I unpaired the watch and now it refuses to even pair with phone. I'll go to setup and the FitBit app will say "Found It!" and send over the 4 digit code, but after I type code into the app it will say connecting (with an eventual message saying it is taking longer than usual) then say it can't connect, to please try again. It seems to have started with the latest FitBit update. I'm very hesitant to do a factory reset on my Versa because I've read numerous times how people have done the full reset and turned their watch into a useless brick.

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @sjmarshall34, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

I'll be here if further assistance is needed.

[sjmarshall34]

I have triple and quadruple checked all settings and they are correct. I've set up my FitBit previously so it's not a matter of user error. Ever since the recent update thousands of people are complaining that their FitBit will not sync up. I've even had tech support give a bunch of canned responses suggesting things I have already tried. I've followed every FitBit "fix" or troubleshooting guide available only for them to finally say it must be my Galaxy s20 Ultra, even though it has worked for months on the phone. Nobody from FitBit will actually admit it is a new software release issue or do anything to fix it.

[MaryD1234]

I have the exact same problem, started a couple days ago with wrong time, now after trying every trick on here, two frustrating on line chats I STILL have not gotten my recently factory reset (because the tech told me to) to pair despite wasting at least 2 HOURS.  This is deplorable service, the tech who answered in this thread suggested every single thing and nothing works.  I'm getting beyond frustrated. 

[MaryD1234]

having the exact same problems but on an iPhone 8Plus, already chatted twice wasting at least an hour and tried the suggested factory reset this AM and now I can't even get it to pair.  FIX THIS!!!!!

[Souse]

I'm also having the same problem. Started telling the wrong time. Restarted phone, and versa, followed all Bluetooth advice. Uninstalled app, then reinstalled, done factory reset. When trying to set up new device on the app, it searches, finds it, then trying to connect.........try again!!! I've been trying for 3 days!! I was going to contact Fitbit tech for advice, but reading some of these comments, not sure they'll be of any use!!

[Bhoopathi]

Am facing the same issues, 

How can we register the complaint against this product?

[Bhoopathi]

Hi team,

Now am getting really frustrated !!!!

Unable to syn nor set-up my versa to OnePlus 6t mobile Fitbit app.

Ever since trying last three days continuously like a stupid mad by wasting time in it, pls take a immediate action steps to resolve.

[tallula]

Im experiencing the same issue with my Versa. It’s been syncing and working fine for ages until suddenly it won’t connect at all. I’ve Done all the usual troubleshooting but nothing seems to work. I’ve  removed it from my settings And tried pairing it again but now it cannot be ‘found’! Extremely frustrating. I need someone from Fitbit to address this serious malfunction.

tuku

[Bhoopathi]

Team, 

As you aware of this malfunction issues getting spread widely to maximum people who we trust you as genuine brand!!!

Asides at this point of time please make sure that we bought this for every minutes consumable product rather not to kept aside as we invest more.

Please resolve as earliest as possible for the mutual benefit & I trust you respect every individuals here!!!

[Virginie2020]

J'ai le même soucis, j'ai tout essayé et impossible de synchroniser ma montre. Merci de faire le nécessaire rapidement, c'est une honte de rendre une montre aussi onéreuse obsolète aussi rapidement.

[runningWman]

Ricardo,

This is by far the "best answer". Every Fitbit "Moderator" or "Champion" responds almost verbatim with the same link to the same troubleshooting page and pats their own back for being so helpful.

My Charge 4 has not synced since Aug 18. I've spent a whole afternoon following the instructions. Restarted my tracker, deleted it from my phone app. Deleted and reinstalled my Fitbit app, clear the user data and cache - restarted Bluetooth, restarted the phone. All of these things in different sequences, multiple times. Nothing.

Charge 4 is a terrible product. The forums are awash with the same problems for well over a year....

[Footie15]

My versa hasn't worked since July!!! Two updates later and still not working. Absolutely disgusting service from fitbit. Would certainly never recommend this brand to anyone. 

[vismayparekh]

yes same i also have the same device but i am still not getting 4 digit code. I am also having the same issue of not getting pair. i called also there told me to do the following steps

• The latest version of the Fitbit app is installed on your phone or tablet.
• Your phone has a cellular data or Wi-Fi connection.
• The Fitbit app is allowed to run in the background on your phone.
• The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your phone isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
• Your phone doesn't have a syncing issue listed in https://help.fitbit.com/articles/en_US/Help_article/2322
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date.
• Your Phone / device is listed on the compatible device for Fitbit, refer to this list: Which phones and tablets can I use with my Fitbit watch or tracker?

so i tried all of step that are mention above  still i am facing the problem please FIX this!!!

[Footie15]

That's just a standard reply everyone is getting!! When will they admit they have ruined the last two updates? From a well-known brand there customer service is diabolical. It's taken me 7 weeks to pair mine but it will not update the actual tracker !!! Well done fitbit for ruining many many thousands of people's devices. 

[INHELP]

Hi. I bought a Fitbit versa and i set it up. After i set it up the versa shows the green tick but after that it goes straight to To start download the Fitbit app. I am getting annoyed because my last Fitbit device had a prob like this.