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Unable to setup Versa

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‎01-02-2020 09:24 - last edited on ‎01-03-2020 18:32 by Fitbit Moderator

‎01-02-2020 09:24 - last edited on ‎01-03-2020 18:32 by Fitbit Moderator

I tried to Reset my Smartwatch as it was too slow. After the reset it shows the message "Download the Fitbit App to Start". I tried everything but in vain. I even uninstalled and reinstalled the App In  phone but cannot connect to my phone's Bluetooth. Please help

 

Moderator edit: Subject for clarity 

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‎01-03-2020 18:32

‎01-03-2020 18:32

Hi @Truptii, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for the details that were shared in your post. To better assist you with this situation, can you please let me know when was the first time you experienced this and how many times since then? Which mobile device are you using with your Versa? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties.  

 

Keep me posted.

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