help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-06-2020 09:24 - last edited on ‎07-06-2020 21:46 by Fitbit Moderator

‎07-06-2020 09:24 - last edited on ‎07-06-2020 21:46 by Fitbit Moderator

Hello. This morning I attempted to update the software on my tracker with the most recent updates, as well as the app. I thought all went well, but then the Versa lost connection to the App and now won't pair. I have tried all of the following multiple times:

- Restart the watch

- Disconnect and reconnect Bluetooth

- Forget the device on Bluetooth 

- Uninstall and reinstall the Fitbit app

 

I disconnected the device from the FitBit app and now it won't re-pair. I can make it to the 4 digit code screen and it sends the code to the watch, but then when I enter the code it tells me it can't connect and asks me to charge it (it's fully charged), reset my Bluetooth (did it; doesn't work), or reset the watch (again, did it doesn't work).

 

Please help. Device is in great condition. Have had for 2 years.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-06-2020 21:46 - last edited on ‎09-06-2025 09:27 by Fitbit Moderator

‎07-06-2020 21:46 - last edited on ‎09-06-2025 09:27 by Fitbit Moderator

Hi @Mksmith3318, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

Let me know if further assistance is needed.

Best Answer
0 Votes