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Unable to setup device

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‎12-05-2019 17:36 - last edited on ‎12-06-2019 19:07 by Fitbit Moderator

‎12-05-2019 17:36 - last edited on ‎12-06-2019 19:07 by Fitbit Moderator

My versa won’t sinc to my I phone 11 pro max  . I did a restart and got it to the vibrating part but then it goes back to restart with all the foreign languages coming up 

 

Moderator edit: Subject for clarity 

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‎12-06-2019 19:07

‎12-06-2019 19:07

Hi @Swazi1959, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your Versa prior to posting. With the information that was shared in your post I think that your device is not paired yet because the foreign languages is the start screen of our Fitbit Versa. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎12-06-2019 23:19

In response to RicardoFitbit

‎12-06-2019 23:19

Thanks tried everything , it turned out it was faulty so recieved a replacement .

Sent from my iPhone
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‎12-08-2019 17:35

In response to Swazi1959

‎12-08-2019 17:35

Thanks for your reply @Swazi1959, sorry for the delayed response.

 

I appreciate your patience troubleshooting this situation, I'm really happy to know that your issue was resolved with a replacement procedure. Don't hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

It was a pleasure to help you! 

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