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Versa 2 broken screen

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‎11-25-2019 16:40

‎11-25-2019 16:40

Can a Fitbit versa 2 screen be replaced? if so where would I get that done I am in Latrobe Valley Victoria.

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‎11-25-2019 16:56

‎11-25-2019 16:56

Hi, @urqs68! Unfortunately, Fitbit doesn't repair screens. You could try doing some searching on the web to see if there is anyone else who offers the service, but I'm not aware of anyone.

MakMak | Community Council

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‎11-26-2019 06:40 - edited ‎11-26-2019 06:41

In response to MakMak

‎11-26-2019 06:40 - edited ‎11-26-2019 06:41

@urqs68, welcome to our Fitbit Community! I'm sorry to hear that your Versa's screen got broken. Regarding your inquiry, screens are not sold separately and can't be replaced as @MakMak mentioned.

 

With this being said, let me go ahead and forward your case to our Support team so they can review it and assist you accordingly.

 

As a side note, please check out this page which has more information about the warranty policies.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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‎12-08-2019 18:08

In response to JuanJoFitbit

‎12-08-2019 18:08

thanks so much for your reply I was annoyed i had the versa2 for only a short bit like about 2 months. Being on a veterans disability pension made it a little hard to go and buy a new one but i did in the end. I do have the watch I become world champ 2014 open class Para in edmonton. but that is a garmin. I like the ease of the fitbit. I also had a velcro band which i cannot get on the new versa but thats fine i will find one. I have used another fitbit for the Invictus games I was in as well it was great. But i am an incomplete paraplegic as well as above knee amputee  with both legs. I am the only man on the planet like me, I also am an australian Parabobsledder. 

 

But any help fitbit can give me i am most appreciative thats for sure

Mark

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