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Unable to sync Versa 2

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‎05-28-2021 06:17 - last edited on ‎05-29-2021 09:47 by Fitbit Moderator

‎05-28-2021 06:17 - last edited on ‎05-29-2021 09:47 by Fitbit Moderator

Hello,

 

I have been attempting to sync and update my FitBit Versa 2 for the past three days and haven't been able to. The screen always says to turn on the device, which it is on. I've held it up to my router in the office and it still display it on the title screen. I've reset my iPad/iPhone, have turned off Wi-Fi and have also turned off/on Bluetooth but nothing seems to be working. Is anyone else experimenting this problem with their Versas?

 

 

Moderator edit: updated subject for clarity. 

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‎05-29-2021 09:50

‎05-29-2021 09:50

Welcome to the Fitbit Community, @Mimiru. Thanks for letting us know that you can'y sync your Versa 2 and for letting us know about the steps you have followed in order to solve this situation.

 

I noticed that you aready have a case with our support team and that they are already helping you. 

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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