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Unable to sync Versa Lite

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‎06-17-2020 05:00 - last edited on ‎06-20-2020 20:33 by Fitbit Moderator

‎06-17-2020 05:00 - last edited on ‎06-20-2020 20:33 by Fitbit Moderator

After over a year Of faithful service  my Versa Lite will not sync at all tried all recommendations and nothing, if I remove the device from my Bluetooth list and put it back in Will this help? I’m desperate!! Feel like I’ve lost an arm!

 

Moderator Edit: Clarified subject

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‎06-20-2020 20:32

‎06-20-2020 20:32

Hi @Louiseseed, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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