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Unable to sync Versa Lite

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‎07-28-2020 06:50 - last edited on ‎07-28-2020 19:21 by Fitbit Moderator

‎07-28-2020 06:50 - last edited on ‎07-28-2020 19:21 by Fitbit Moderator

Hi, I have had a versa life for under a year. About a week ago it randomly started to fall behind on time from minutes to now hours. I was able to resolve the problem once after reading solutions but the syncing only lasted a day. Now my phone refuses to connect to my watch at all even after trying to reset everything countless times. What are my options?

 

Moderator Edit: Clarified subject

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‎07-28-2020 19:20

‎07-28-2020 19:20

Hi @litamarie, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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