Unable to sync and update Versa 2

[Evesy]

My Versa 2 stopped working this morning, it won't sync with my phone or update (which is available).

The watch has power and all the menus and settings just will not sync with my phone.

I have powered off the Fitbit, removed the Fitbit app and re-installed on my phone, removed all devices from my bluetooth and just added the watch which according to phone is connected to the Versa 2 

Any ideas please, i have only had it a couple of months.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Evesy, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Ksego1010]

Dang, I was hoping you were going to give steps to resolve issue. I too am having trouble with this. 

[RicardoFitbit]

Welcome aboard @Ksego1010.

I'm sorry to know that you're \experiencing syncing difficulties with your Versa 2 but happy to help you with this. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.