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Unable to sync with iPhone

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‎06-21-2019 10:49 - last edited on ‎06-25-2019 18:16 by Fitbit Moderator

‎06-21-2019 10:49 - last edited on ‎06-25-2019 18:16 by Fitbit Moderator

I just received my new Versa and went to set it up...it will not connect with either Bluetooth or WiFi. I have tried all of the “tips” supplied by Fitbit but nothing has worked. I’ve got it up on my account online but not on the Apple app. Very frustrating! I don’t know what I’m going to do...return it or get a replacement.

 

Moderator edit: Subject for clarity 

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‎06-25-2019 18:20

‎06-25-2019 18:20

Hello @treeham3 welcome to our Community Forums, I'm happy to assist you with your setup concern. My apologies for the delay in responding your post.

 

I appreciate the information that was shared in your post, this is certainly not a common situation nor the way we designed our Fitbit Versa, your patience troubleshooting your device prior posting is appreciated. As it turns out, I'm unable to know which troubleshooting steps were tried before, I recommend you to check our help article: How do I set up my Fitbit device? for more information and details about how the setup process works. Then, you can try the troubleshooting steps for setup issues here. 

 

Keep me posted, I'll be here. 

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