Unable to update Fitbit Versa.

[Britt1283]

I just got a versa and have been following all instructions. Downloaded the fitbit app and sync and connected to WiFi. Then go to start the firmware update and the loading  bar does not move it stays a red dot and then it disconnects. I have been trying to set this up for 2 full day. Turn on and off my phone reinstalled the app. I'm fusterated. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Britt1283 thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Before starting the update on your device, please make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:

1. Make sure your watch is connected to the Wi-Fi network you want to use. 
2. Move your watch closer to your router.
3. Make sure your router is connected to the internet. 
4. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
5. Try again to update your watch.

If the update fails, restart your mobile device and try to update again. If your Versa can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Versa is having trouble updating through Bluetooth try the following:

1. Try turning Bluetooth on and off on your phone.
2. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
3. Try again to update your watch.
4. Restart your mobile device and try to update again.

Give it a try and keep me posted in case you need anything else