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Unable to update firmware

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‎09-30-2019 11:23 - last edited on ‎10-01-2019 07:55 by Fitbit Moderator

‎09-30-2019 11:23 - last edited on ‎10-01-2019 07:55 by Fitbit Moderator

I am using Versa recently, updated my iPhone to iOS 13 and also updated the FITBIT app. From then I am unable to use my FitBit as it is always asking to update tracker.

 

I am trying to update it from 3 days still no luck, tried resetting the Versa also tried removing the device from account, tried updating it from another android as well as iOS device.

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‎09-30-2019 11:25 - last edited on ‎10-01-2019 07:55 by Fitbit Moderator

‎09-30-2019 11:25 - last edited on ‎10-01-2019 07:55 by Fitbit Moderator

these are the errors I am getting 

 

21827687-6CED-47DD-B85D-65600348B5E3.png

 

0DDF88EE-F709-4D32-9419-0679962228EB.png

 

 

Moderator edit: merged reply

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‎10-01-2019 07:58

In response to asonawane

‎10-01-2019 07:58

@asonawane welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the firmware can't be completed. By the way, thank you for trying the solution you mentioned above and thank you for providing screenshots of the error messages you are getting.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After this, try running the firmware update again and see if the update gets completed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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