help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unlock Fitbit with phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-27-2020 15:44 - last edited on ‎07-28-2020 17:50 by Fitbit Moderator

‎07-27-2020 15:44 - last edited on ‎07-28-2020 17:50 by Fitbit Moderator

My fitbit wouldn't sync so I removed my Versa 2 device from the app and tried to set up the device again. When I try to set it up with the new 4 digit code it says "unlock with your phone". I can't figure out how to unlock with my phone. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-28-2020 17:45 - last edited on ‎07-15-2025 05:43 by Fitbit Moderator

‎07-28-2020 17:45 - last edited on ‎07-15-2025 05:43 by Fitbit Moderator

Hi @LynnSBCa, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before posting over here. To unlock your Versa 2 using your phone, I recommend you to check the information that's specified on: How do I use the device lock on my Fitbit device? and let me know if the issue persists.

Let me know if you have any additional questions.

Best Answer
0 Votes

‎07-29-2020 07:37

In response to RicardoFitbit

‎07-29-2020 07:37

Hi - The device is not on my app. I had deleted it to try to try & set it
up again since I couldn’t sync.
Best Answer
0 Votes

‎07-29-2020 12:26 - last edited on ‎07-15-2025 05:43 by Fitbit Moderator

In response to LynnSBCa

‎07-29-2020 12:26 - last edited on ‎07-15-2025 05:43 by Fitbit Moderator

Thanks for your update @LynnSBCa.

If your device was unpaired from your account, please follow the instructions that are specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device again. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

I'll be here if further assistance is needed.

Best Answer
0 Votes