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Unlock Versa 2 with phone

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‎12-06-2020 06:34 - last edited on ‎12-06-2020 17:48 by Fitbit Moderator

‎12-06-2020 06:34 - last edited on ‎12-06-2020 17:48 by Fitbit Moderator

Hello, 

Please I have such a problem by mistake my nephew on the watch fitbit versa 2 mistaken the pin several times, and now he writes me on the watch to unlock using the phone. I tried to change the pin in the application, but it tells me to contact support So I don't get anything on my watch, it's locked

 

Moderator Edit: Clarified subject

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‎12-06-2020 17:18

‎12-06-2020 17:18

Hi @Lussinka, welcome to the Community Forums.

 

Thanks for your post and bringing this to our attention, your effort and patience troubleshooting this situation is also appreciated. If you haven't already done so, I recommend you to check the information that's specified on our help article: How do I use the device lock on my Fitbit device? and try the troubleshooting steps that are specified there.

 

Let me know if the issue persists so I can further assist you.

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