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Unlock Versa with phone

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‎11-08-2020 03:14 - last edited on ‎11-08-2020 17:31 by Fitbit Moderator

‎11-08-2020 03:14 - last edited on ‎11-08-2020 17:31 by Fitbit Moderator

Trying to set up tracker on new iPhone. 4 digit code is sent to tracker, but tracker set to unlock by phone! But tracker isn’t set up to a device yet? It’s like I need to reset tracker. Have set up new Fitbit account etc still no joy! 🤷🏻‍:female_sign:

 

Moderator Edit: Clarified subject

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‎11-08-2020 17:10

‎11-08-2020 17:10

Hi @DiLeck, welcome to the Community Forums.

 

Thanks for your post and for trying some troubleshooting steps before posting over here. To unlock your Versa using your phone, I recommend you to follow the steps that are specified on our help article: How do I use the device lock on my Fitbit device? and let me know if the issue persists so we can move on.

 

I'll be here if further assistance is needed.

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