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Unlock problem

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‎11-03-2019 13:34

‎11-03-2019 13:34

So my versa says unlock with phone. I've searched and found that changing the pin using my phone app is a solution. The problem is, my app has disconnected from my device. 

 

I now can't connect my versa as when it comes to the section where they pair and I should enter the 4 digit pair code ... It doesn't display on my versa because all I get is the unlock with phone message. 

 

A vicious circle. 

 

Someone please help! 

 

Thank you. 

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2 REPLIES 2

‎11-04-2019 00:23

‎11-04-2019 00:23

I don't see a way out of that. Might be best to contact customer support via contact.fitbit.com 

Best Answer

‎11-13-2019 07:12

In response to SteveH

‎11-13-2019 07:12

See this post. 

Best Answer