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Unlock with your phone Versa 2

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‎06-09-2021 16:43

‎06-09-2021 16:43

I need help unlocking my versa two. It is no longer connected to my phone when I try to reconnect it I get the unlock with your phone message. I have called customer service and they are not willing to help because my one-year warranty has expired

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‎06-14-2021 14:36

‎06-14-2021 14:36

Welcome to the Fitbit Community, @Bridget2019.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

 

I contacted Customer Support and was informed that they provided assistance to your case before evaluating your warranty status. In this situation, we can only provide the same troubleshooting steps they recommended to you via email.

 

If you have any question, please let us know.

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