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Unresponsive Versa after factory reset

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‎07-04-2020 01:23 - last edited on ‎07-04-2020 18:31 by Fitbit Moderator

‎07-04-2020 01:23 - last edited on ‎07-04-2020 18:31 by Fitbit Moderator

My heart rate feature stopped working on my versa. I tried all the trouble shooting suggestions- turn feature off and on, reset device by holding 2 buttons, a shut down of device and finally a factory reset. The device now won't turn back on. I have tried holding the 3 buttons as suggested (for very long time!) And also tried leaving it charging. Any other ideas? Thanks.

 

Moderator Edit: Clarified subject

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‎07-04-2020 18:30

‎07-04-2020 18:30

Hi @Kle_8, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

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