The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
Need some help here my Fitbit versa has stop working black screen will not respond to restart will not turn on in charging port nothing green heart light works but thin stops working ..
If it is still under warranty they will replace it. If it isn't they give you like 20% off another one or something. I just gave up and started using my old one again until I can afford another updated one that wont be a fitbit. Sorry not much help.
This is my fear. I had some issues with my original 6 months in and they sent a replacement. It has been less than a year and now this one has gone out. It's been less than a year since I got my replacement but more than a year since I bought the original. Working with customer support now.
If you have the original Versa, the new firmware update is the problem. Customer support is calling it a manufacturer defect. If you are still under warranty, they will replace it. If not, you'll have to buy a new one.
Same here. The 25% discount is a lie. I checked the regular prices and they're the same as the ones they're offering me. But they're claiming that they're reduced. I regret buying 2 bands recently (which were not cheap). My warranty expired about a month ago.
Same here. . However my warranty expired about a month ago. They offered me a 25% discount for buying a new one...but I checked the regular prices and they're the same as the ones they're offering me. I regret buying 2 bands recently (which were not cheap). Don't waste your money on Fitbit products. This is my 3rd Fitbit in 3 years. It seems like these products last a year and that's it.
that happened to me too, I'm so upset that my warranty expired and all they can offer is 25% off & I paid $200. Now I can't keep my calorie count, steps & sleep hours until I get another one. If this keeps happening once a year. I can't keep buying another yearly. Poor product that there selling & ripping people off.
I'm curious too. I'll be doing research. I'm not interested in a product that only last a year or so. Neither my original or the replacement lasted a year. I loved the versa and all it could do but I think I could find a cheaper alternative. Thankfully I still have my flex that I can use until I figure it out
Thank you for the information!. I have been canvassing the boards for the last two days for a solution to the same problem, and my unresponsive Versa just came back to life. 😃
Mine didn't either. Even tried again last night to do the charging, got the glowing black screen. Then when I tried the 3 button restart again it just went black no more glow. It's been 10 days I'm guessing it's a gonner. Thankfully I have my old Flex 2 so it's something.
