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Unresponsive Versa

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‎01-02-2020 04:03 - last edited on ‎01-03-2020 16:07 by Fitbit Moderator

‎01-02-2020 04:03 - last edited on ‎01-03-2020 16:07 by Fitbit Moderator

My Versa froze, I shut it down and now it won't turn back on. This is the first time, never had this issue before. But the last few weeks I have had syncing issues with the app.

 

Moderator edit: Subject for clarity 

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‎01-03-2020 16:07

‎01-03-2020 16:07

Hello @SMOKINTHAI, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Let me know if you have any additional questions, I'll be here.

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