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Unresponsive device after factory reset

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‎12-26-2019 09:56 - last edited on ‎12-30-2019 19:07 by Fitbit Moderator

‎12-26-2019 09:56 - last edited on ‎12-30-2019 19:07 by Fitbit Moderator

I have tried all the tricks listed and my Versa is not turning on at all or charging on the charger. It's dead and it's brand new!

 

Moderator edit: Subject for clarity 

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‎12-30-2019 19:06

‎12-30-2019 19:06

Hello @Singnthe80s, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. To better assist you with this, can you please let me know why you did a factory reset? Also, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

 

Let me know if you have any additional questions, I'll be here.

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