Use Versa 2 without smartphone

[SunsetRunner]

I've just bought a Versa 2 and all it does is tell me to set up the app.  How do I use this thing without a smartphone or Windows PC?

[monsterfurby]

I'm afraid you will require a compatible Win10 / Android / iOS device The Versa requires the app for setup and syncing fitness data.

[LZeeW]

@SunsetRunner  @monsterfurby   I'm sorry, I don't want to make you feel any worse about this.  The Versa 2 is only compatible with certain Android and iOS devices.  It will not sync with Windows phones or the Windows 10 PC app.

[Odyssey13]

@LZeeW  is right @SunsetRunner . You need to read the box to see the requirements before buying any fitness tracker. Most all of them on the market require a smartphone, tablet or computer. If you want to check steps, then a pedometer would work. There are several out there that clip or can be worn like a watch.

[Odyssey13]

@SunsetRunner  the Versa 2 is the newest of the Fitbit devices. You might be able to track your sleep and heart rate with a lesser model, such as the Inspire HR. Why not compare a few of the products at the Fitbit Store link and see if one of them will work with your phone. I have an older Android 5 phone and it works well enough to do what you want. There is no need for remarks like that. People are trying to help you.

[GrubbyDuck]

What 'phone or device' do you own?  Have you tried running a software update on it? 

The Peeps that have already replied to you 'given you their time' are not FitBit employee's. 

We are a community that does our darned best to help each other!

Compatible devices: Is yours listed here?  https://help.fitbit.com/articles/en_US/Help_article/2315 

[SunsetRunner]

I hear you, but it seems like you don't hear me.

Of course I don't wish any ill upon you.  I hope tomorrow is the best day of your life and you win the lottery.

But I have never felt such frustration with a product from a supposedly industry-leading company.  Their live chat is permanently closed.  Instead they make community members like you suffer through the vagaries of what should be a paid job.

And it's not your fault that you can't provide a solution, you're just like me, one of their victims.

No, I don't want to track my sleep with a lesser model,  I paid several days wages for this model!  I can't just ask for a refund because fitbit community website said so.

Thank you, @Odyssey13 for being so kind but I'm not sure we can help each other 😞

Moderator edit:  format

[SunsetRunner]

I have an Android phone that I cannot update the OS on beyond Android 6 because of the way telecommunications providers work in my country.  They do not provide software updates.

I understand that no one here represents the company.

No my device isn't listed on that page.

Thanks for taking the time to respond in earnest, but I understand now there is no solution to my problem.

[GrubbyDuck]

What is the make & model of your phone?

It is not your cell service provider but Google that provides update for Android. 

https://support.google.com/android/answer/7680439?hl=en-GB - potential back door for you to upload latest OS. 

[Odyssey13]

I have the now retired Alta HR, which was replaced by the Inspire HR. @SunsetRunner  the Fitbits that monitor heart rate all do it the same. People buy the Versa 2 because it has many features the more simple styles don't have. Versa 2 lets you hook up with Alexa. I'm not at the stage I would want to use music on my device, either. There are moderators who keep an eye on the forums. I'll have one stop by to address your concerns. I wasn't aware that the online chat was closed. I'm in the US. Where are you?

[SunsetRunner]

Unfortunately it is the service provider that determines what updates you get in Australia.  The article you linked mentions this under the "When you'll get Android updates section:

    If you have another Android device, contact your manufacturer or operator for info.

But thank you for trying to help, I do appreciate it.

[SunsetRunner]

@Odyssey13 I'm in Australia, but the point isn't that the live chat is closed.  When I go to use the live chat, it says there's no one free so I should call by phone.  I worked in a live chat role for several years and that's not how it works.  If no one is free then you go in a queue to be handled later.  They are clearly trying to avoid supporting their customers, that's the point.

At any rate, I am grateful for your help, so thank you.  I've given up on Fitbit the company, but the Fitbit community has been nothing but kind.

[N8teGee]

@SunsetRunner I have flagged your earlier post for the attention of a moderator, I'm sure you will get your chance to talk to them soon.

[Rich_Laue]

@SunsetRunner i have flagged your earlier pot for yelling. Their or other ways like Bold, change color, or underline that may be used without a poster restarting to yelling. 

[GrubbyDuck]

@SunsetRunner 

I have found a potential workaround to your issue.  Just took some digging around & research on Google.  The answers are out there....

....you just had to look!

Remove sim card.  Enable & login to a Wi-Fi source that is not provided by you mobile phone network provider.

Go to settings > updates on your phone. Download latest Android OS.

I did ask you what make & model phone you had. You never replied.  I asked for a very specific reason.

That was to give you a workaround that WILL work.

That being:  Download the app specific to your make of phone to a laptop or Mac.

Example: For Samsung it is an app called Kies.

Remove the Sim card from your phone. Using the USB charging cable connect phone to your laptop & connect it to the app. 

Now manually force the download.

If you need further assistance:  https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

I was taught & learnt (often the hard way!) a long time ago rules are not to be broken 'as you cannot win' but if you learn them & how to manipulate them to your favour?  You can win & beat the system.  

Hint:  Faulty or damaged goods in Australia can be returned for a full refund. 😜  Source:  https://www.finder.com.au/everything-you-need-to-know-about-refunds-in-australia

The "Am I entitled to a refund?" checklist

Not sure if you're entitled to a refund? Run through this checklist and you'll be able to work out if you can get a refund under Australian law.

You're entitled to a refund, replacement or repair if:

• The item is faulty or damaged

[ozbike]

I have an Android 7 phone. I want to buy a Versa 2. When I try to find out if my phone  will download the Fitbit app, the Fitbit site says Android 7 is fine for the download. But then it doesn't mention my phone model in their list of phones that can download the app. How do I find out if my phone is OK.

[Rich_Laue]

Your as king is if your phone will work, but no mention of the phone model? 

The best would be to search the boards for your phone model

[ozbike]

Have a Motorola G4 plus. It's not listed among those Android 7 phones that will work with Versa 2. Is that because they just didn't test all models?

[Karz87]

Hi i have got a LG X Power running android 6.0. Is there a way to upgrade or bypass and connect it to versa 2. Company page says it can only connect to phones above android 7. Is there a way for me... Pls help