VERSA Data not cleared and not able to sync.

[microwavejenni]

I did a factory reset on my Versa yesterday. Straight after it displayed “Data not cleared, sync and retry” on the versa screen. I went into the iOS app on my phone to sync but my Versa device wasn’t listed anymore. I then tried the 3 button reset again however the same request comes up. Tried resetting my phone and opening app again, still no change. 
Does anyone have a suggestion to solve this? 
Thanks in advance for any help. 

[N8teGee · Accepted solution]

Hi @microwavejenni, welcome to the community.

Can you try going into the settings on your iPhone and then into the Bluetooth menu, unpair/forget the Versa from there. Then go back into the Fitbit app and try the set up process again, this should hopefully clear the error. 

[microwavejenni]

Thank you so much. This fixed the problem. Have a great week.

[N8teGee]

No problem at all, glad you're back up and running. 

You too ☺ 

[sagray1970]

Mine did the same thing. It wouldn't update. Followed the directions to do factory reset... now nothing works. I keep getting the red X and data not cleared, sync and retry. Nothing works. I unpaired it. Removed it from my app and reinstalled it. Still nothing. So frustrating. I"ve been stuck in this mode for several days.

[San72]

Still an issue for me on android, been stuck with this message all day and phone won't restart

[San72]

Sorry meant my versa won't restart, it's fully charged

[Whowell79]

I am having the same issue and none of the suggestions I have tried are working. 

[microwavejenni]

That’s a pity. The issue cleared for me and have been able to use it after
I did what was said in the first answer.
It did however keep doing it every time I reset it so I’m not sure what the
deal was.
I hope you get yours sorted.

[San72]

I got in touch with customer care and organised the return of my Versa they are sending me another one

[makm]

Still an issue for me. My Versa wasn't synching so I tried all of the suggestions in the other threads. I unpaired my Versa LIte, did a reset and now all I get is the Data Not Cleared message and my Versa is not longer showing up as an available Bluetooth device.  The pairing/synching issue is not just with my iPhone but also with the iPad and Surface Pro - latest versions of  iOS and Windows running on all. I'm ready to toss my Fitbit!

[Weemummy]

Me too, not getting any reply from Fitbit either!!

[Whowell79]

Oh no! After several weeks I finally got a response and I had to have my Fitbit replaced! I think it took a month to come with a conclusion and for Fitbit to agree to replace mine.