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Vera 2 screen and battery Issues

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My Versa 2's battery only last a day and the screen doesn't always come on. It appears as if it is synchronising a lot. I have reset factory settings several times but it doesn't make a difference. Any advice?

 

 

Moderator edit: updated subject for clarity

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Hi @AndyYoung, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the screen and battery issues that your Versa 2 is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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