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Versa battery issues

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‎04-18-2020 09:09 - last edited on ‎05-04-2020 06:17 by Fitbit Moderator

‎04-18-2020 09:09 - last edited on ‎05-04-2020 06:17 by Fitbit Moderator

I was having trouble with my battery dying ever other day which was not usual so I looked up things I could do on the Fitbit site to prolong my battery. The next day I noticed that my wrist was getting really hot and took off the band and it won’t turn on. Guessing battery is fried, I tried charging and restarting with no luck. Any ideas?? Can I replace my battery?? Really disappointed because I have only had Versa for 16 months thought it would last longer for price. Thanks.

 

 

Moderator edit: updated subject for clarity

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‎05-04-2020 06:14

‎05-04-2020 06:14

Hi @JillAnneH, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the battery issues that your Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Since you mentioned that the watch got hot, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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