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Vera stopped working

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‎03-12-2020 14:22

‎03-12-2020 14:22

So last night I put my versa on charge to get it at 100% once it was completely charged and working fine, I went to bed to wake up to a dead versa, I search up and tried the reset but nothing has worked any other ideas other than sending back.

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‎03-12-2020 18:48

‎03-12-2020 18:48

Hi @Cayleaneill Try a Factory Reset (see below). If that doesnt fix it then contact Support.

Fitbit Support  

 

 VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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