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Vera

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‎06-17-2020 18:32

‎06-17-2020 18:32

I bought my wife a versa in January of 2019. The other day she had it on the charger. When she took it off the charger, the versa was extremely hot and would not turn on. It’s very disappointing, as she really likes the watch, and it’s not that old. She spoke to someone via the chat option at customer service, but was told that it’s out of warranty and offered no other help. Is there something that can be done? 
thank you for any help you can offer.

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‎06-17-2020 22:25

‎06-17-2020 22:25

If it is getting hot do not charge it again.

 

I'm sorry its out of warranty.

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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2 REPLIES 2

‎06-17-2020 22:25

‎06-17-2020 22:25

If it is getting hot do not charge it again.

 

I'm sorry its out of warranty.

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎06-18-2020 05:26 - last edited on ‎06-19-2020 18:42 by

In response to WendyB

‎06-18-2020 05:26 - last edited on ‎06-19-2020 18:42 by

So there’s nothing that can be done? Can it be fixed? Seems to me that that’s a very expensive watch to get less than two years out of it.


Moderator edit: personal info removed

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